How to Contact Us
We'd love to hear from you and answer any questions!
Frequently Asked Questions
Do I need to know how to swim to snorkel?
For the experience to be amazing a sense of confidence in the water is helpful, but if you want to do something new, let us know when booking and we would more than happy to give you that new experience, and we will make you feel good in the water with flotation aids and a calm environment to try.
Can I book online?
Yes you can! Click “Book Now” at the top of this page. If you have any trouble with the booking system, or would like a quote for a private charter. Feel free to contact us at email@example.com if you have any inquiries, be aware that we don’t have an office as such, so you may not get a response straight away but I do check the emails each night.
What is your policy with COVID-19?
COVID-19 is a nasty virus which has changed a lot of peoples lives even for those the have not had it. We will have our numbers limited on board for safety and social distancing as per government requirements. We will require passengers to be double vaxed and have proof of a vax pass. Our gear after use will be washed correctly and the boat will have all surfaces cleaned between trips.
What is your cancellation/bad weather policy?
Mother Nature can provide all sorts of challenges and can dictate where we can go with our trips. Bay of Islands Snorkelling reserves the right to cancel for safety reasons. Any trip cancelled by Bay of Islands Snorkelling due to adverse weather conditions will be fully refunded. We watch the weather all the time so will get in contact with you to talk
Customer cancellations within 24 hours will incur a 100% cancellation fee and within 72 hours will incur a 50% cancellation fee.